A commercial site needs two things from its drainage contractor: an engineer who turns up when a drain fails in trading hours, and a plan that makes those failures rare. TrueFlow provides both for businesses across Bracknell, Reading, Slough and the wider Berkshire area: reactive call-outs answered 24 hours a day, 365 days a year, planned preventative maintenance (PPM) contracts quoted per site, grease trap emptying with the waste paperwork to match, and CCTV surveys that put the condition of your below-ground assets in writing.
What we do for businesses
Reactive call-outs, around the clock. A blocked washroom, a kitchen line backing up into the sinks, a yard gully refusing to take rainwater: when a site cannot trade, we treat the visit as an emergency, with a 60-minute response target and call-outs from £120 including VAT. The exact price is agreed with you before any work starts, so the invoice carries the figure that was authorised.
Planned maintenance. Most commercial drainage failures build slowly. Grease thickens in a kitchen run over months, scale narrows a washroom stack over years, and silt builds up in external pipework one storm at a time. A PPM contract puts cleaning and inspection on a schedule that matches how hard each asset works, which is cheaper and far less dramatic than meeting the same drain for the first time at midnight.
Grease management. For food businesses, we empty and clean grease traps and jet the kitchen pipework they protect, issuing a Waste Transfer Note for every collection so your compliance file stays complete.
CCTV surveys and reporting. Our CCTV drain surveys map and record the drainage under a site, from £120 including VAT. Facilities teams use them before lease events, fit-outs and groundworks, and as dated evidence of condition when responsibility for a defect is disputed.
A registered waste carrier, verifiable in minutes
Every business has a legal duty of care for its waste, and that duty follows the waste off the premises: if a contractor carries grease, silt or sludge away from your site, you are responsible for checking they are registered to do so. This is the first question a well-run compliance process asks, so here is the answer up front. TrueFlow Ltd is an Upper Tier registered waste carrier, registration CBDU538687, which you can confirm on the Environment Agency’s public register before we ever attend. Upper Tier is the registration class required of businesses that transport other people’s waste as part of their trade, and it is what allows us to legally remove what comes out of your traps, gullies and pipework. Whenever waste leaves your site in our hands, you receive a Waste Transfer Note recording what was taken and where it went, ready for your duty of care records.
How a PPM contract works
Every site loads its drainage differently, so we do not sell maintenance off a rate card. Every contract starts the same way and is built in four steps:
- A free site survey. An engineer walks the site with you and identifies the assets that matter: kitchen runs, washroom stacks, external gullies and channels, grease traps, interceptors. Access, parking and your quiet hours all go into the notes.
- A schedule matched to usage. A hard-worked kitchen line may warrant quarterly jetting; an office washroom stack may only need an annual clean. We recommend intervals per asset and explain the reasoning, and you decide what goes in the contract.
- Fixed visits at agreed prices. The contract is quoted for your site as a whole, so there is a known cost per visit and per year, and visits are booked into your calendar in advance.
- A report after every visit. Each attendance is documented: what was cleaned or inspected, the condition it was found in, photographs where they add something, and Waste Transfer Notes where waste was removed. Anything the engineer thinks is heading towards a failure is flagged in the report rather than left for the emergency line to discover.
A contract does not make blockages impossible. What it does is shrink their number, catch defects while they are still repair jobs rather than closures, and give you a paper trail showing the drainage was managed, which is precisely what insurers, auditors and landlords ask to see.
Who we work for
Commercial drainage means something different in a kitchen than it does in a managed office, so we have set out how we work for the sectors that use commercial drainage hardest:
- Kitchens and restaurants: grease trap emptying, kitchen line jetting and the FOG paperwork food businesses are expected to keep.
- Letting agents and property managers: a drainage contractor who attends tenanted properties, reports back in writing and invoices one office.
- Offices and facilities management: washrooms, stacks and external drainage kept on a maintenance schedule with records for the building file.
- Pubs, hotels and hospitality: cellars, kitchens and guest facilities serviced around opening hours, not through them.
We also publish local pages for commercial drainage in Bracknell, Reading, Slough, Wokingham, Camberley, Maidenhead and Windsor.
Out-of-hours working
Because the phones are already answered 24/7, 365 days a year, scheduling planned work outside your trading hours is routine rather than a special request. Jetting a restaurant’s kitchen line after the last cover, clearing an office stack before staff arrive, or servicing a retail unit’s drainage on the day it is shut are all ordinary diary entries for us. Tell us when your site is quiet and the schedule is built around it.
Commercial rates
Standard rates apply to one-off commercial work, all including VAT: drain rodding from £80, high-pressure jetting from £150 at pressures up to 4000psi, a CCTV survey from £120, combined jetting and CCTV from £220, and emergency call-outs from £120. Contract pricing is always quoted after a free site survey, because a sensible contract price depends on what the site actually contains. On every job, one-off or contracted, the exact price is agreed before work starts. TrueFlow is fully insured and all work carries a 6-month guarantee.
Commercial drainage FAQs
Are you a registered waste carrier?
Yes. TrueFlow Ltd holds Upper Tier waste carrier registration CBDU538687, which you can verify on the Environment Agency’s public register. A Waste Transfer Note is issued whenever we remove waste from a site, so your duty of care documentation is complete without any chasing.
How is contract pricing worked out?
Per site, after a free survey. A contract price only means something when it is built for the site it covers: the quote reflects the assets on your site, the visit frequency each one needs and the access involved. Once agreed, the exact price is fixed before any work starts.
Do you empty and clean grease traps?
Yes. We empty and clean grease traps on a one-off or scheduled basis and provide a Waste Transfer Note for each collection. Trap servicing is usually paired with jetting of the kitchen pipework behind it, since a clean trap feeding a greasy pipe only solves half the problem.
Do you only work under contract?
No. One-off commercial jobs are welcome at our standard rates, from a single blocked washroom to a pre-lease CCTV survey. A single call-out is often how a schedule starts: the reporting from one job shows what a contract would look like.
Which areas do you cover?
We are based in Bracknell and cover Berkshire and the surrounding towns, including Reading, Slough, Maidenhead, Wokingham and Camberley. If your portfolio spreads across several of these, one contract can cover all of its sites.
Put us on your contractor list
The best time to choose a drainage contractor is before a drain chooses for you. For a free site survey, a contract quote, or an engineer today, call TrueFlow on 0808 175 7440. We answer 24/7, 365 days a year, with a 60-minute response target when your site has an emergency.