24/7 Emergency Plumbing Services
Water damage waits for no one. A burst pipe can flood your kitchen in minutes, and a broken toilet can make your home uninhabitable. When plumbing disaster strikes, you need a team that reacts with speed, professionalism, and expertise.
TrueFlow offers true 24-hour emergency plumbing services across Bracknell, Reading, Windsor, and the surrounding Berkshire area. Day or night, weekend or bank holiday, our local engineers are on standby to get your life back to normal.
What Constitutes a Plumbing Emergency?
If you are unsure whether to call, ask yourself: “Is this causing damage, or does it pose a health risk?” If the answer is yes, it’s an emergency.
We regularly attend:
- Burst Pipes: The most damaging issue. Water pouring through ceilings or flooding floors requires immediate isolation and repair.
- Uncontrollable Leaks: If you can’t stop a leak with a bucket and it’s near electrics, call us immediately.
- Total Loss of Water: If you have no running water in your property (and it’s not a provider outage), we need to investigate the supply pipe.
- Overflowing Toilets: Hygiene risks are severe. If your only toilet is blocked or overflowing, we treat this as a priority.
- Broken Stopcocks: If you cannot turn your water off during a leak, you need emergency assistance to freeze the pipe or locate the external valve.
What To Do While You Wait
Once you have called us on 0808 175 7440, there are steps you can take to minimize damage before our engineer arrives:
- Turn Off the Water: Locate your internal stopcock (usually under the kitchen sink) and turn it clockwise. If that fails, try the external stopcock.
- Drain the System: Open your cold taps to drain the remaining water in the pipes so it doesn’t leak out of the burst.
- Protect Electrics: If water is near light fittings or sockets, turn off the electricity at the consumer unit (fuse box).
- Move Valuables: Move furniture and soft furnishings away from the affected area to prevent water staining.
- Soak Up: Use towels or buckets to contain the spread of water.
Our Emergency Protocol
We have a streamlined process to ensure you get help fast:
- The Call: You speak directly to our team, not a generic call center. We assess the severity of the issue.
- Triage: We give you immediate advice on how to isolate the water if possible.
- Dispatch: We send the nearest available engineer to your location. We aim for a 60-minute response time for critical emergencies in our core areas.
- Make Safe: Our primary goal upon arrival is to stop the leak and prevent further damage.
- Repair: We carry a wide stock of fittings. In most cases, we can complete a permanent repair on the spot. If specialist parts are needed, we will leave the system safe and return ASAP to finish.
Pricing and Guaranteed Work
We believe in fair, transparent pricing, especially when you are in a vulnerable situation.
- Guaranteed Work: All our work comes with a 6-month guarantee. If there’s any issue, we’ll come back and fix it at no extra cost.
- Upfront Rates: We will explain our hourly rates clearly before we attend.
- No Hidden Extras: We don’t add hidden “fuel surcharges” or “admin fees.”
Why Trust TrueFlow?
- Local Engineers: We are not a national franchise. We are a local company with local engineers who know the area and the housing stock.
- Qualified & Experienced: Our plumbers are fully trained and have seen it all. There is very little that surprises us.
- Fully Insured: We carry comprehensive public liability insurance.
- Respectful of Your Home: We wear overshoes and clean up after ourselves.
Areas We Cover for Emergencies
We have engineers stationed strategically to cover the M3 and M4 corridor, ensuring rapid response to:
Don’t Wait – Call Us Now
A small leak can turn into a collapsed ceiling if left overnight. Do not risk your property.
For immediate assistance, call TrueFlow on 0808 175 7440. We are ready to help 24/7.